:root {
  --marca: #af4c0f;
  --marca-escura: #8a3b0b;
  --fundo: #f4f1ee;
  --painel: #ffffff;
  --texto: #2a211b;
  --suave: #7a6e66;
  --borda: #e6dfd9;
  --ok: #1f8a4c;
  --alerta: #c77700;
  --erro: #c0392b;
  --bolha-in: #ffffff;
  --bolha-out: #fde7d6;
  --chat-fundo: #efe9e3;
  --sombra: 0 1px 3px rgba(0,0,0,.08);
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font: 15px/1.4 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; color: var(--texto); background: var(--fundo); }
[hidden] { display: none !important; }
h1 { font-size: 22px; margin: 0 0 12px; }
h2 { font-size: 18px; margin: 0 0 14px; }
.dica { color: var(--suave); margin: 0 0 16px; max-width: 760px; }
.erro { color: var(--erro); margin: 8px 0 0; }

.btn { border: 1px solid var(--borda); background: var(--painel); color: var(--texto); padding: 8px 14px; border-radius: 8px; cursor: pointer; font: inherit; }
.btn:hover { background: #faf7f4; }
.btn.primario { background: var(--marca); border-color: var(--marca); color: #fff; }
.btn.primario:hover { background: var(--marca-escura); }
.btn.pequeno { padding: 5px 10px; font-size: 13px; }
.btn.icone { width: 42px; height: 42px; padding: 0; display: grid; place-items: center; flex: none; }
.btn:disabled { opacity: .5; cursor: default; }
input, select, textarea { font: inherit; color: inherit; border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; background: #fff; width: 100%; }
textarea { resize: vertical; }
label { display: block; margin-bottom: 12px; font-weight: 600; font-size: 14px; }
label input, label select, label textarea { margin-top: 4px; font-weight: 400; }
label small { font-weight: 400; color: var(--suave); }

/* Login */
.login { min-height: 100%; display: grid; place-items: center; padding: 16px; }
.cartao-login { background: var(--painel); padding: 28px; border-radius: 14px; box-shadow: var(--sombra); width: 100%; max-width: 360px; }
.cartao-login .btn { width: 100%; margin-top: 4px; }
.marca { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 18px; margin-bottom: 20px; }
.logo { width: 32px; height: 32px; border-radius: 8px; background: var(--marca); color: #fff; display: grid; place-items: center; font-weight: 800; }

/* Estrutura */
.app { display: flex; height: 100%; }
.menu { width: 200px; background: #2a211b; color: #f6e9dc; display: flex; flex-direction: column; padding: 14px 10px; gap: 4px; flex: none; }
.menu .marca { color: #fff; padding: 0 6px; }
.menu button { position: relative; display: flex; align-items: center; gap: 10px; background: none; border: 0; color: inherit; font: inherit; padding: 10px; border-radius: 8px; cursor: pointer; text-align: left; }
.menu button:hover { background: rgba(255,255,255,.07); }
.menu button.ativo { background: var(--marca); color: #fff; }
.menu .sair { margin-top: auto; opacity: .8; }
.menu b { margin-left: auto; background: #1fae5b; color: #fff; font-size: 12px; border-radius: 10px; padding: 1px 7px; }
main { flex: 1; min-width: 0; overflow: auto; }
.view { padding: 22px; }
.titulo-acoes { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 8px; }
.titulo-acoes h1 { margin: 0; }
.titulo-acoes > div { display: flex; gap: 8px; }

/* Conversas */
.view.conversas { padding: 0; display: flex; height: 100%; }
.lista { width: 340px; flex: none; border-right: 1px solid var(--borda); background: var(--painel); display: flex; flex-direction: column; min-height: 0; }
.lista-topo { padding: 12px; border-bottom: 1px solid var(--borda); display: grid; gap: 8px; }
.filtros { display: flex; gap: 6px; flex-wrap: wrap; }
.filtros button { border: 1px solid var(--borda); background: #fff; border-radius: 14px; padding: 3px 10px; font-size: 12px; cursor: pointer; }
.filtros button.ativo { background: var(--marca); border-color: var(--marca); color: #fff; }
#btn-novo-contato { justify-self: start; }
#lista-contatos { list-style: none; margin: 0; padding: 0; overflow: auto; flex: 1; }
#lista-contatos li { display: flex; gap: 10px; padding: 10px 12px; border-bottom: 1px solid #f3eee9; cursor: pointer; }
#lista-contatos li:hover { background: #faf7f4; }
#lista-contatos li.ativo { background: #fbeee4; }
.avatar { width: 40px; height: 40px; border-radius: 50%; background: #e9dcd0; color: var(--marca-escura); display: grid; place-items: center; font-weight: 700; flex: none; }
.item-meio { flex: 1; min-width: 0; }
.item-linha { display: flex; justify-content: space-between; gap: 8px; }
.item-linha strong { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-linha small { color: var(--suave); flex: none; }
.previa-msg { color: var(--suave); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.nao-lidas { background: #1fae5b; color: #fff; border-radius: 10px; font-size: 11px; padding: 0 6px; font-weight: 700; }
.etapa { display: inline-block; font-size: 11px; padding: 1px 7px; border-radius: 10px; background: #eee; color: #555; margin-top: 3px; }
.etapa.aguardando_pagamento { background: #fff1d6; color: #8a5a00; }
.etapa.compra_aprovada { background: #dff5e7; color: #16693a; }
.etapa.reembolso { background: #fde0dc; color: #9b2c20; }
.etapa.cancelada { background: #ececec; color: #666; }
.etapa.novo { background: #e3edfb; color: #2b5797; }

.chat { flex: 1; min-width: 0; display: flex; flex-direction: column; background: var(--chat-fundo); }
.chat .vazio { margin: auto; color: var(--suave); }
#chat-aberto { display: flex; flex-direction: column; height: 100%; }
.chat-topo { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--painel); border-bottom: 1px solid var(--borda); }
.chat-topo .info { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.chat-topo .info small { color: var(--suave); }
.chat-topo select { width: auto; }
.voltar { display: none; background: none; border: 0; font-size: 22px; cursor: pointer; }
.chat-etiquetas { padding: 6px 14px; display: flex; gap: 6px; flex-wrap: wrap; background: var(--painel); border-bottom: 1px solid var(--borda); }
.chat-etiquetas:empty { display: none; }
.tag { font-size: 12px; background: #f3e6da; color: var(--marca-escura); padding: 2px 8px; border-radius: 10px; }
.mensagens { flex: 1; overflow: auto; padding: 16px 6%; display: flex; flex-direction: column; gap: 6px; }
.bolha { max-width: 75%; padding: 8px 10px 4px; border-radius: 10px; box-shadow: var(--sombra); white-space: pre-wrap; word-wrap: break-word; }
.bolha.in { align-self: flex-start; background: var(--bolha-in); border-top-left-radius: 2px; }
.bolha.out { align-self: flex-end; background: var(--bolha-out); border-top-right-radius: 2px; }
.bolha .meta { display: block; text-align: right; font-size: 11px; color: var(--suave); margin-top: 2px; }
.bolha .modelo { font-size: 11px; color: var(--marca-escura); font-weight: 600; display: block; margin-bottom: 2px; }
.bolha.falhou { outline: 1px solid var(--erro); }
.bolha .falha { color: var(--erro); font-size: 12px; display: block; }
.dia { align-self: center; font-size: 12px; background: #fff; color: var(--suave); padding: 2px 10px; border-radius: 8px; margin: 8px 0; }
.aviso-janela { background: #fff5e0; color: #7a5200; padding: 8px 14px; font-size: 13px; border-top: 1px solid #f1e0bd; }
.responder { display: flex; gap: 8px; padding: 10px; background: var(--painel); border-top: 1px solid var(--borda); align-items: flex-end; }
.responder textarea { min-height: 42px; max-height: 140px; resize: none; }

/* Funil */
.kanban { display: flex; gap: 12px; overflow-x: auto; padding-bottom: 12px; align-items: flex-start; }
.coluna { background: #ebe4dd; border-radius: 10px; width: 260px; flex: none; padding: 10px; max-height: calc(100vh - 110px); display: flex; flex-direction: column; }
.coluna h3 { font-size: 13px; text-transform: uppercase; margin: 2px 4px 10px; display: flex; justify-content: space-between; }
.coluna .cards { overflow: auto; display: grid; gap: 8px; }
.card { background: #fff; border-radius: 8px; padding: 10px; box-shadow: var(--sombra); cursor: pointer; }
.card small { color: var(--suave); display: block; }

/* Modelos */
.grade-modelos { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.modelo-card { background: #fff; border-radius: 10px; padding: 14px; box-shadow: var(--sombra); display: flex; flex-direction: column; gap: 8px; }
.modelo-card header { display: flex; justify-content: space-between; gap: 8px; align-items: flex-start; }
.modelo-card code { font-size: 13px; font-weight: 700; word-break: break-all; }
.modelo-card .corpo { white-space: pre-wrap; font-size: 14px; background: var(--fundo); padding: 8px; border-radius: 6px; }
.modelo-card footer { display: flex; justify-content: space-between; align-items: center; font-size: 12px; color: var(--suave); }
.status { font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 10px; white-space: nowrap; }
.status.APPROVED { background: #dff5e7; color: #16693a; }
.status.PENDING, .status.IN_APPEAL { background: #fff1d6; color: #8a5a00; }
.status.REJECTED, .status.DISABLED, .status.PAUSED { background: #fde0dc; color: #9b2c20; }

/* Tabela */
.tabela { width: 100%; border-collapse: collapse; background: #fff; border-radius: 10px; overflow: hidden; box-shadow: var(--sombra); }
.tabela th, .tabela td { text-align: left; padding: 9px 12px; border-bottom: 1px solid #f1ebe5; font-size: 14px; }
.tabela th { background: #faf7f4; font-size: 12px; text-transform: uppercase; color: var(--suave); }

/* Conexão */
.cartoes { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 12px; }
.cartao { background: #fff; border-radius: 10px; padding: 16px; box-shadow: var(--sombra); }
.cartao h3 { margin: 0 0 10px; font-size: 16px; }
.cartao ul { list-style: none; padding: 0; margin: 0; display: grid; gap: 6px; font-size: 14px; }
.cartao code { font-size: 12px; background: var(--fundo); padding: 2px 5px; border-radius: 4px; word-break: break-all; }
.ok { color: var(--ok); } .pendente { color: var(--alerta); }

/* Janelas */
.dlg { border: 0; border-radius: 14px; padding: 22px; width: min(440px, calc(100vw - 32px)); box-shadow: 0 10px 40px rgba(0,0,0,.25); }
.dlg.larga { width: min(640px, calc(100vw - 32px)); }
.dlg::backdrop { background: rgba(30,20,10,.45); }
.dlg .acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 16px; }
.duas { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.previa { white-space: pre-wrap; background: var(--fundo); border-radius: 8px; padding: 10px; font-size: 14px; margin-bottom: 12px; }
.previa:empty { display: none; }
fieldset.botoes-modelo { border: 1px solid var(--borda); border-radius: 8px; padding: 10px; display: grid; gap: 8px; }
fieldset legend { font-weight: 600; font-size: 14px; padding: 0 4px; }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: #2a211b; color: #fff; padding: 10px 16px; border-radius: 8px; box-shadow: var(--sombra); z-index: 10; max-width: calc(100vw - 32px); }

/* Celular */
@media (max-width: 760px) {
  .app { flex-direction: column-reverse; }
  .menu { width: 100%; flex-direction: row; padding: 4px; justify-content: space-around; gap: 0; }
  .menu .marca, .menu .rotulo { display: none; }
  .menu button { flex-direction: column; padding: 8px 10px; font-size: 20px; }
  .menu .sair { margin-top: 0; }
  .menu b { position: absolute; top: 2px; right: 2px; }
  main { flex: 1; min-height: 0; }
  .view { padding: 16px; }
  .view.conversas { position: relative; }
  .lista { width: 100%; border-right: 0; }
  .chat { position: absolute; inset: 0; transform: translateX(100%); transition: transform .2s; }
  .view.conversas.chat-aberto .chat { transform: none; }
  .voltar { display: block; }
  .mensagens { padding: 12px; }
  .bolha { max-width: 88%; }
  .duas { grid-template-columns: 1fr; }
  .coluna { width: 82vw; }
}